Voice AI for automotive
Every call answered. Every opportunity captured.
A conversational agent built for car dealerships. It picks up, books the workshop, qualifies the lead and writes the result into your DMS.
- 24/7
- Coverage
- 100%
- Calls answered
- +1M
- Of calls handled
Workshop booking0:00Answering for dealer networks of
Built for the calls dealerships actually get.
From service and sales to parts, rentals and reception, Lineshift handles the workflows that keep automotive businesses running.
- 01
After-sales service
Identifies the customer and vehicle, checks live workshop availability, books the slot and sends confirmation.
- Vehicle identified
- Slot booked
- Confirmed
- 02
Sales
Answers vehicle questions, qualifies the lead, books test drives and creates or updates the CRM record.
- Lead qualified
- Test drive booked
- CRM updated
- 03
Receptionist 2.0
Understands why the customer is calling, answers routine questions, transfers with full context or takes a message.
- Intent detected
- Context preserved
- Message taken
- 04
Spare parts
Identifies the vehicle and part request, checks availability or collects requirements, routes to the parts desk and creates a follow-up.
- Part identified
- Availability checked
- Follow-up created
- 05
Rentals
Handles availability enquiries, qualification, booking requests, extensions and returns, with handoff when needed.
- Availability checked
- Booking requested
- Handoff ready
- 06
Outbound follow-ups
Proactively call customers for follow-ups, reminders, lead reactivation and targeted campaigns.
- Recalls
- Service reminders
- Lead follow-up
Also availableTraining & mystery calls
Cross-channel by design
Configure once. Deploy everywhere.
Build the agent once — knowledge, workflows, business rules and integrations — then put it to work on phone, web chat, SMS, WhatsApp, email and video.
Customers can start on one channel and continue on another without repeating themselves.
Lineshift AgentPhone → SMS
Send appointment confirmations, links, directions or follow-up information during the call.
Web chat → Phone
Turn a complex chat into an immediate callback, with the conversation context already available.
SMS → Phone
Let a customer request a callback and continue by voice without starting over.
Phone → WhatsApp
Continue the interaction with photos, documents, links or richer messaging.
Chat → Booking → SMS
Answer the request, complete the booking and automatically send confirmation.
Phone → Email
Send a quote, vehicle details, documents or a written recap immediately after the call.
Email → Video avatar
Continue from a follow-up email into a personalized video conversation with the vehicle and lead context already loaded.
It reads and writes where your team already works
Appointments land in the DMS diary, leads in the CRM and transcripts in the telephony record. Nothing lives in a second tool advisors must remember to open.
- iCar
- HubSpot
Lineshift- CallAnswered
- VehicleVIN matched
- CapacityLive slots read
- AppointmentSlot reserved
- DMSRecord written
- CustomerSMS sent
- DCSnet neo
- Mecaplanning
- ServiceBOX
- iCar
- HubSpot
- DCSnet neo
- Mecaplanning
- ServiceBOX
All product names, logos, and brands are property of their respective owners. Lineshift is an independent company not affiliated to the companies and products mentioned above.
As seen on
Before you put AI on the phone.
The questions dealership teams usually ask before going live with Lineshift.
How quickly can we go live?
For supported integrations and standard workflows, deployment can take just a few days. More complex rollouts involving custom integrations, multiple sites or specific business rules typically take a few weeks.
Does Lineshift integrate with our DMS and CRM?
Lineshift connects with the systems your teams already use to retrieve information, create appointments, qualify leads and write call outcomes back automatically. Supported integrations can be configured directly, and custom systems can be connected through APIs.
What happens when the AI can't handle a request?
Lineshift follows your escalation rules. It can transfer the caller to the right person, assign a callback or take a structured message while preserving the context of the conversation.
Can we use it across multiple dealerships or brands?
Yes. Each location can have its own opening hours, teams, routing rules, workflows and integrations, while the network can be managed centrally.
Does Lineshift replace the reception team?
Lineshift is designed to automate repetitive and high-volume calls while handing the right conversations back to people. Reception, service and sales teams spend less time on routine calls and more time on customers who need human attention.
Still have questions?Explore the full FAQ →
AI voice agents built for automotive retail.
Lineshift builds AI voice agents for car dealerships, dealer groups, workshops and automotive rental companies. Unlike a generic virtual receptionist, voice bot or call answering service, Lineshift is designed around the workflows of automotive retail, from service appointment booking and sales lead qualification to parts enquiries, vehicle rentals, intelligent call routing and outbound campaigns.
Our conversational AI answers inbound calls 24/7, understands why the customer is calling and takes action. It can check workshop availability, identify a vehicle, schedule an appointment, qualify a sales enquiry, route a caller to the right team and write outcomes back into your DMS, CRM, workshop planning software and other dealership systems.
Lineshift has handled more than one million automotive customer calls across dealerships and service networks representing brands including Audi, Citroën, Cupra, Dacia, Honda, Hyundai, Kia, Mazda, MG, Mitsubishi, Nissan, Opel, Peugeot, Renault, SEAT, Škoda, Suzuki, Toyota, Volkswagen and Volvo, as well as automotive service networks such as Point S and Feu Vert.
Whether you call it an AI receptionist, AI phone agent, automotive voice AI, virtual phone agent, voice bot or conversational AI, the goal is the same: answer more calls, automate repetitive dealership workflows and make sure every customer conversation leads to a useful next action.
A demo built around your business
Bring us your hardest call.
Tell us about a real customer scenario. We'll configure a custom Lineshift agent around your workflow, run the conversation live and show you the actions written back to your systems.
20-minute session · Tailored to your use case · No commitment