Voice AI for complex frontline operations.
Every call answered. Every opportunity captured.
AI voice agents built for complex, high-volume customer operations. From automotive to financial services and contact centers, Lineshift answers calls, executes workflows and takes action in your business systems.
- 24/7
- Coverage
- 100%
- Calls answered
- +1M
- Of calls handled
Workshop booking0:00Answering for dealer networks of
Built for the calls that keep businesses running.
From customer service and sales to scheduling, collections and follow-ups, Lineshift handles complex conversations and the workflows behind them.
- 01
Appointments & Scheduling
Books appointments across customer operations, including automotive workshops, by checking availability, reserving slots and sending confirmations.
- Availability checked
- Appointment booked
- Confirmation sent
- 02
Sales & Lead Management
Qualifies enquiries, follows up with prospects, books next steps and creates or updates CRM records, including for automotive sales.
- Lead qualified
- Follow-up coordinated
- CRM updated
- 03
AI Receptionist
Understands why each customer is calling, answers common questions, routes calls and hands off to people with the full context.
- Intent detected
- Call routed
- Context preserved
- 04
Customer Service
Handles routine customer and account enquiries, creates structured tickets and escalates with context when human help is needed.
- Request understood
- Ticket created
- Escalation ready
- 05
Rentals & Reservations
Manages vehicle availability enquiries, reservation requests, extensions, returns and customer coordination, with handoff when needed.
- Availability checked
- Reservation requested
- Customer updated
- 06
Outbound Campaigns
Supports appointment reminders, lead reactivation, payment reminders, collections and other configured follow-up campaigns.
- Customers contacted
- Responses captured
- Follow-up updated
Also availableTraining & mystery calls
Cross-channel by design
Configure once. Deploy everywhere.
Build the agent once — knowledge, workflows, business rules and integrations — then put it to work on phone, web chat, SMS, WhatsApp, email and video.
Customers can start on one channel and continue on another without repeating themselves.
Lineshift AgentPhone → SMS
Send appointment confirmations, links, directions or follow-up information during the call.
Web chat → Phone
Turn a complex chat into an immediate callback, with the conversation context already available.
SMS → Phone
Let a customer request a callback and continue by voice without starting over.
Phone → WhatsApp
Continue the interaction with photos, documents, links or richer messaging.
Chat → Booking → SMS
Answer the request, complete the booking and automatically send confirmation.
Phone → Email
Send quotes, documents, account information or a written recap immediately after the call.
Email → Video avatar
Continue from a follow-up email into a personalized video conversation with the full customer context already available.
It reads and writes where your team already works
Appointments land in your scheduling system, leads in your CRM, and customer requests in your business tools. From automotive DMS platforms to enterprise applications, Lineshift works with the systems your teams already use.
- iCar
- HubSpot
- DCSnet neo
Lineshift- CallAnswered
- VehicleVIN matched
- CapacityLive slots read
- AppointmentSlot reserved
- DMSRecord written
- CustomerSMS sent
- Workshop planning
- ServiceBOX
- Reynolds & Reynolds
- iCar
- HubSpot
- DCSnet neo
- Workshop planning
- ServiceBOX
- Reynolds & Reynolds
All product names, logos, and brands are property of their respective owners. Lineshift is an independent company not affiliated to the companies and products mentioned above.
As seen on
Before you put AI on the phone.
The questions customer operations teams usually ask before going live with Lineshift.
How quickly can we go live?
For supported integrations and standard workflows, deployment can take just a few days. More complex rollouts involving custom integrations, multiple sites or specific business rules typically take a few weeks.
Does Lineshift integrate with our existing systems?
Lineshift integrates with supported systems including Nextlane, Salesforce, iCar, HubSpot, Walcu, DCSnet neo, Carvivo, Workshop planning, ServiceBOX, WhatsApp and Reynolds & Reynolds. Supported integrations can be configured directly, and custom systems can be connected through APIs.
What happens when the AI can't handle a request?
Lineshift follows your escalation rules. It can transfer the caller to the right person, assign a callback or take a structured message while preserving the context of the conversation.
Can Lineshift support multiple locations or teams?
Yes. Each location or team can have its own opening hours, routing rules, workflows and integrations, while the wider operation can be managed centrally.
Does Lineshift replace our customer service team?
Lineshift is designed to automate repetitive and high-volume calls while handing the right conversations back to people. Customer service, sales and operations teams spend less time on routine calls and more time on customers who need human attention.
Still have questions?Explore the full FAQ →
Voice AI built for complex frontline operations.
Lineshift builds AI voice agents for organizations managing complex, high-volume customer interactions. Our technology combines natural conversations, business intelligence and workflow automation to help companies answer calls, resolve requests and take action directly in their existing systems.
Established in automotive and mobility, the technology can also support financial services, including collections, insurance and assistance, BPOs and contact centers, logistics and field services, and property and facility management. Lineshift helps businesses automate customer-facing operations while maintaining seamless collaboration with human teams.
Our agents handle inbound and outbound calls, qualify enquiries, schedule appointments, coordinate follow-ups, update CRM records and execute industry-specific workflows.
Developed and deployed at scale in demanding automotive environments, Lineshift has handled more than one million real-world customer conversations. The same technology can support complex operations across multiple industries.
In automotive, Lineshift supports dealerships, repair shops, rental companies and dealer networks. Agents can identify vehicles, book workshop appointments, qualify sales leads, handle parts enquiries and connect directly with DMS and workshop planning systems.
A demo built around your business
Bring us your hardest call.
Tell us about a real customer scenario. We'll configure a custom Lineshift agent around your workflow, run the conversation live and show you the actions written back to your systems.
20-minute session · Tailored to your use case · No commitment