Lineshift Blog

Takata Recall: Dealerships Relieved by Lineshift’s Voice AI

Deployed during the Takata airbag recall, Lineshift’s Voice AI agent has already proven its impact: relieving overloaded dealership call centers, reassuring worried drivers, and securing appointments instantly. A concrete example of how specialized AI supports the automotive sector under regulatory pressure.

Overview of AI solutions for automotive dealerships

AI is transforming automotive dealerships, from customer interactions to vehicle inspections and financing. This article explores 10 concrete use cases — chatbots, voice bots, virtual showrooms, predictive maintenance, dynamic pricing, and more — highlighting the measurable gains in lead conversion, after-sales activity, and operational efficiency. Dealerships that embrace these technologies now can create faster, smarter, and more profitable customer journeys.

General-purpose voice AI vs. automotive-specific voice AI: the right choice for your customer calls

Voice artificial intelligence is advancing rapidly, but not all solutions are created equal, and two types of solutions are emerging: - Horizontal Voice AI, or generalist solutions, which address multiple industries: hospitality, catering, insurance, etc. - Vertical voice AI, which specializes in a specific industry or sector. There are profound differences between generalist voice AI and AI specialized in the automotive industry, in terms of operational efficiency, costs, and above all, customer experience.

June 2025: Meeting with Luc Julia, inventor of Siri, the world's first voice-activated AI

This week, the Lineshift team had the opportunity to attend a unique conference led by Luc Julia, co-creator of Siri and now Chief AI Scientist at Renault. It was a memorable encounter with a pioneer in voice-activated artificial intelligence, who is as lucid as he is provocative.

EMVO 2025: Artificial intelligence at the service of used vehicle sales

At the 2025 Used Vehicle Executive Committee (EMVO) meeting, held in Paris Longchamp, artificial intelligence emerged as the driving force behind the sector's digital transformation. More than ever, automotive professionals are looking to modernize their tools to increase efficiency, responsiveness, and profitability. Several innovative startups made their mark at the event with concrete solutions that can be applied in the field today.

Which voice agent can increase used car sales?

Lineshift AI can support car dealerships in developing used vehicle sales by providing intelligent automation, detailed data analysis, and process optimization.

How AI is transforming call centers and improving customer relations

As artificial intelligence takes off in a world where immediacy has become the norm, companies must provide quick, accurate, and personalized responses to their customers. Customer relationship centers and call centers are at the heart of this challenge. Long perceived as costly and inflexible structures, they are now undergoing a radical transformation thanks to artificial intelligence (AI).

What are the challenges facing car dealerships in the face of the artificial intelligence software revolution?

As the automotive dealership industry undergoes significant change, distributors must quickly adapt to new purchasing behaviors, an increasingly connected customer base, and growing pressure to deliver high-quality customer service. In this context, AI software for automotive dealerships is becoming an essential tool for automating, optimizing, and personalizing customer relations, particularly in the management of phone calls.

The advantages of a voicebot in car dealerships compared to a traditional IVR

Why does a voicebot outperform a traditional IVR in car dealerships? In an industry as competitive as automotive distribution, customer experience makes all the difference. While traditional IVRs (Interactive Voice Response systems) struggle to meet modern expectations, voicebots, powered by artificial intelligence, offer a much more efficient and human alternative. Who wants to press 1, then 2, and so on, only to end up with no one on the other end of the line?

Callbot for car dealerships: the new revolution in customer service

In a highly competitive automotive market, offering fast, seamless, and accessible customer service is essential. Given the limitations of traditional IVRs and call centers, callbots for car dealerships offer an innovative solution: instant, personalized support without overload, powered by artificial intelligence.