Takata Recall: Dealerships Relieved by Lineshift’s Voice AI

Innovation: Lineshift already helping dealerships manage Takata recall campaigns with its Voice AI agent

Deployed several weeks ago, Lineshift’s Voice AI agent has already been supporting many automotive dealerships in handling the massive surge of calls linked to the Takata airbag recall. This unique conversational technology, purpose-built for the automotive industry, has proven to be a concrete and effective ally in a context of intense regulatory and media pressure.

A massive and high-pressure recall

The Takata campaign affects 1.7 million vehicles in France. Following the July 29 decree, manufacturers are now required to contact customers within 72 hours. Penalties for non-compliance can reach up to €1 million per day per manufacturer. Meanwhile, highway billboards displayed all summer heightened public awareness, triggering a wave of anxious inquiries and overwhelming dealerships’ call centers.

Voice AI already in action alongside distributors

In this environment, Lineshift’s Voice AI agent has been deployed with partner dealerships and manufacturers. Available 24/7, it is able to:

• Instantly check whether a vehicle is affected by the Takata recall using its VIN,
• Provide customers with clear, reassuring explanations about risks and next steps,
• Immediately schedule an appointment with the right dealership.

The technology supports all 28 affected automotive brands (Audi, BMW, Citroën, Ford, Honda, Mercedes, Peugeot, Toyota, Volkswagen, and more).

Tangible impact already observed

Julien Méchin, co-founder of Lineshift, explains:
“The Takata recall has created an unprecedented challenge for dealerships. Our Voice AI agents have helped relieve teams by filtering and automating critical calls while instantly reassuring customers. Feedback from distributors is clear: they can now focus on the most urgent cases without the fear of missing a call.”

A proven, immediately operational innovation

Early deployments show that the solution ensures 100% call pickup, increases the number of qualified appointments, and delivers return on investment from day one. The agent can integrate with existing CRM and DMS systems and requires no heavy setup.

About Lineshift

Lineshift is an independent French startup pioneering Voice AI agents for automotive dealerships. Founded in early 2025, the company delivers empathetic, expert, and automotive-focused voice technology designed to meet the sector’s most pressing operational challenges. Its mission: ensure dealerships never miss a call again and build the foundation for a next-generation customer relationship.

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