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Why a voicebot outperforms a classic IVR (Interactive Voice Response) in car dealerships?
In a competitive automotive sales sector, the customer experience makes all the difference. While classic IVRs struggle to meet modern expectations, voicebots powered by artificial intelligence offer a far more efficient, human-like alternative. Who wants to press “1”, then “2”, etc., only to end up with no one on the line?
Unlike a traditional IVR, often seen as rigid and frustrating—where the customer must navigate through a long list of choices, without being sure they chose correctly—a conversational voicebot understands natural language and allows an optimal experience.
The customer can simply say: “I want to book a service appointment” or “I have a question about my electric vehicle.” The customer speaks freely as they would with a human, without having to make constraining or risky choices.
A voicebot can manage hundreds of calls simultaneously, 24 hours a day, 7 days a week. During busy periods or outside of opening hours, customers get an immediate response with no waiting. This improves satisfaction and reduces the high rate of missed calls often seen in dealerships.
A voicebot application such as Lineshift AI integrates with the major software players in the field (Salesforce, Nextlane, Reynolds&Reynolds, Google, Bee2link, etc.) for workshop management, CRM, or online calendars. Result: automated appointment booking, real-time update of available slots, and a significant reduction of administrative burden for teams.
Whereas a traditional IVR is static, the voicebot learns from each interaction. Through AI, it adapts to customer habits, detects recurring call reasons, and constantly optimizes responses.
Switching from a classic IVR to an intelligent AI-powered voicebot offers a more fluid, faster, and more modern customer relationship. For auto groups, it’s also a powerful lever for operational efficiency, competitive differentiation, and quick return on investment.
